At Marika, we design our performance wear to move with you through every rep, run, and recovery. But if something doesn’t fit your active lifestyle as perfectly as our four-way stretch fabrics should, we’ve got you covered with our flexible returns policy.

Our Return Policy

You may return or exchange most unworn, unwashed items with original tags attached within 15 days of delivery. Please note:

  • All returns must include the original packing slip or order confirmation
  • Items must be in original condition with tags attached
  • We cannot accept returns on final sale items (marked as such at purchase)
Important: For hygiene reasons, we cannot accept returns on sports bras and leggings if the hygiene liner has been removed or if tags are missing. These intimate apparel items must be in completely unworn condition with all original packaging.

How to Return or Exchange

Follow these steps for a smooth returns process:

  1. Initiate Your Return: Email us at [email protected] with your order number and items you wish to return/exchange
  2. Wait for Authorization: Our team will respond within 24 hours with return instructions
  3. Package Your Items: Securely pack the items in their original packaging if possible
  4. Ship Your Return: Send the package to our Winston facility using a trackable shipping method

Return Shipping

Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we cannot be responsible for lost return packages.

Refund Processing

Once we receive and inspect your return:

  • Timing: Refunds are processed within 3-5 business days after we receive your return
  • Method: Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal)
  • Notification: You’ll receive an email confirmation when your refund is processed

Note: Depending on your bank or credit card company, it may take an additional 2-10 business days for the refund to appear on your statement.

Exchanges

Prefer a different size or color of our performance wear? Here’s how exchanges work:

  1. Follow the same return process above
  2. Clearly indicate in your email that you’re requesting an exchange and specify the desired item/size/color
  3. We’ll ship your new item once we receive the return (standard shipping rates apply)

For faster service, we recommend placing a new order online and returning the original item separately.

Return Address

Send your returns to:

Marika Returns
2376 Skinner Hollow Road
Winston, US 97496

Return Request Template

Subject: Return Request – Order #[Your Order Number]

Dear Marika Customer Service,

I would like to return/exchange the following item(s) from my order #[Your Order Number]:

  • [Product Name] – [Size/Color] – [Quantity]
  • [Product Name] – [Size/Color] – [Quantity]

Reason for return/exchange: [Please specify]

For exchanges, I would like: [Specify desired size/color if applicable]

Please provide return authorization and instructions.

Thank you,

[Your Full Name]
[Your Email Address]
[Your Contact Number]

Damaged or Defective Items

If you receive a damaged or defective item (which is rare with our premium performance fabrics), please contact us immediately at [email protected] with photos of the issue. We’ll arrange for a free return and expedited replacement.

Have more questions about returns? Our Winston-based team is ready to help at [email protected].

Now get back to what matters – moving freely in performance wear designed for every aspect of your active life.